Cookies Policy

Welcome. This Cookies Policy explains how Alviina uses cookies and similar tracking technologies on our website, why we use them, and how you can manage them. If you have questions, email us at info@alviina.com and we’ll respond promptly.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They store tiny pieces of information that help the site remember preferences, measure site activity, and deliver features or advertising tailored to interests. In Hong Kong, whether a cookie amounts to personal data depends on whether it can identify a living person directly or indirectly and that distinction matters under the Personal Data (Privacy) Ordinance (PDPO).

Why we use cookies

We use cookies for several practical reasons: to make the site work smoothly, to remember your settings, to understand how visitors interact with pages so we can improve them, and to enable certain features (like shopping cart continuity and account sign-in). Some cookies also support analytics and optional advertising services. We aim to be open about which technologies we use and why.

Types Of Cookies We May Set

• Necessary cookies: Required for core functions (site navigation, security, checkout). These do not typically track you for marketing.
• Performance and analytics cookies: Help us see how the site is used, which pages perform well, and where we can improve. These are often aggregated and anonymized.
• Functionality cookies: Remember choices you make (language, region) to improve experience.
• Advertising and tracking cookies: Used to personalise ads and measure campaigns. These may involve third-party providers and can sometimes collect information that, alone or combined, could be personal data. For guidance on handling such cookies under Hong Kong law, the Office of the Privacy Commissioner for Personal Data (PCPD) has issued recommended practice notes.

Legal Context (PDPO and your rights)

The PDPO sets out principles for collecting and using personal data, including data collected via cookies when it can identify a person. If cookie-based processing reaches the level of personal data, Alviina treats it in line with the PDPO: we are transparent about purpose, we limit use to what was disclosed, we keep data reasonably secure, and we provide ways for you to access or correct your data where applicable. The PDPO’s guidance on internet services and cookies is a practical resource for data users.

Consent and Choices

For cookies that are not strictly necessary (for example, advertising or some analytics cookies), we will request your consent before placing them on your device. You are free to accept or decline these cookies. With some browsers and settings, declining may limit certain features (for instance, saved preferences or tailored recommendations). Where cookies process data that is personal in nature, we follow PDPO principles and recommended PCPD practices.

Managing Cookies

You can control cookies in several ways:

• Use the cookie controls in our cookie banner to accept or reject optional cookies.
• Adjust your browser settings to block or delete cookies (maximum browsers let you block third-party cookies or clear stored cookies).
• Use browser extensions that manage trackers and scripts.
  If you opt out of analytics or advertising cookies, you may still receive non-personalized content. If you need step-by-step assistance, contact info@alviina.com and we’ll guide you.

Third-party cookies and services

We may allow third-party partners (analytics providers, social platforms, advertising networks) to set cookies. Those providers act under their own terms and privacy arrangements. We recommend reviewing their policies if you are concerned about how such providers collect or use data. Where those cookies define personal-data processing, we will try to make that clear at the point of consent and ensure contractual safeguards are in place.

Retention and security

Cookies themselves typically have lifespans set by the issuer (session cookies expire on browser close; persistent cookies last longer). Where cookie data is linked to personal data that we hold, we retain and protect it in accordance with PDPO principles only for as long as needed and with reasonable security measures to prevent unauthorized access.

Changes to this policy

We may revise this policy to reflect changes in our use of technology, legal updates, or improvements in our services. If changes are material to how personal data is processed, we will inform users through the website or other reasonable means.

Contact and requests

For questions about this policy, cookie preferences, or to exercise rights under the PDPO (such as access or correction requests), contact:
Alviina — info@alviina.com

You also have the option to consult the Office of the Privacy Commissioner for Personal Data (PCPD) resources for further guidance on cookies and online privacy.

Thank you for visiting Alviina. We aim to give you control and clarity about how technologies on our site affect your privacy. If anything, here is unclear, drop us a message at info@alviina.com and we’ll explain in plain language.