Creating iconic handbags for men and women who value quality.
At Alviina, we believe in building lasting trust with every purchase. Each handbag is designed and crafted with attention to detail, and we want you to feel completely confident when shopping with us. This Return and Refund Policy explain how we handle returns, exchanges, and refunds while ensuring compliance with the Consumer Goods Safety Ordinance and the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong.
If you have any questions, you can reach us at info@alviina.com .
This policy outlines how customers may return or exchange items purchased from Alviina. We aim to make the process clear, fair, and easy to understand while maintaining transparency at every step.
To be eligible for a return, your item must meet the following conditions:
1. The product must be unused, unworn, and in its original packaging.
2. All tags, dust bags, and accessories received with the item must be included.
3. Returns must be initiated within 14 days from the date of delivery.
Items that have been altered, damaged through improper handling, or returned without their original packaging cannot be accepted.
Certain items are not eligible for return or refund due to hygiene or custom design reasons. These include:
We encourage you to review your selections cautiously before completing your purchase.
If you would like to return a product, please follow these steps:
1. Contact Us — Email info@alviina.com with your order number, reason for return, and photographs (if applicable).
2. Approval — Once we review your request, you will receive instructions and a return authorization code.
3. Shipping — Securely pack your item and send it back to the designated address shared in our response.
Please note that return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged upon arrival.
When we receive your returned package, our team will inspect it to ensure that it meets the return eligibility criteria. If approved, you will receive a confirmation email, and your refund will be processed accordingly.
Refunds are issued using the same payment method used during the original transaction. The timeline for receiving the refund may vary based on your payment provider’s processing policies.
If the return does not meet the outlined conditions, the item will be sent back to you without a refund.
If you wish to exchange an item for a different size, color, or model, please email us at info@alviina.com. Exchanges are subject to product availability. Once we confirm the availability of your preferred item, you will be guided through the exchange procedure.
We thoroughly check all products before dispatch. However, if you receive a defective or incorrect item, please contact us within 7 days of receiving your order. Provide clear photos and a short description of the issue. Once verified, we will assist you with an exchange or refund.
When you request a return or refund, we may collect certain personal details, such as your name, contact number, and shipping address, to process your request efficiently. This information is handled in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO).
Your personal data will be used only for processing the return, communicating updates, or meeting legal requirements. We do not share this information with unrelated third parties.
Once your return is approved, please allow approximately 10 to 14 business days for processing. The time taken for the refunded amount to appear in your account depends on your payment method and bank.
All returned items remain your responsibility until they reach us. We recommend using a tracked shipping service for your return. Alviina will not be responsible for items lost or damaged during return transit.
Alviina reserves the right to modify or update this Return and Refund Policy from time to time. Changes may reflect adjustments in operational practices or compliance with updated Hong Kong consumer laws. Any revisions will be published on this page, and continued use of our website will signify acceptance of the updated terms.
For questions, return requests, or assistance, please reach us at:
Alviina
Email: info@alviina.com
At Alviina, we value transparency and understanding in every interaction. Our goal is to make your shopping experience straightforward, reliable, and respectful from the moment you browse to the moment your purchase feels truly yours.
Creating iconic handbags for men and women who value quality.