50 Sai Yeung Choi St S, Mong Kok, Hong Kong
info@alviina.com +852-545-555-68

At Alviina, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with our website. We follow the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong to ensure all personal information is managed responsibly and transparently.

If you have questions or requests regarding this policy, please contact us at info@alviina.com.

What This Policy Covers

This policy applies to personal data collected through our website, social channels, and direct communications. It explains what information we collect, why we collect it, how we protect it, and the choices you have about its use.

Information We Collect

We collect information that helps us provide and enhance your experience, such as:

  • Personal information: name, email address, phone number, and any details you share voluntarily through forms or messages.
  • Transactional data: order details, product preferences, and related communication history.
  • Technical data: browser type, device identifiers, pages viewed, and interaction details collected via cookies or similar tools.

These details help us understand your interests, process orders efficiently, and maintain seamless communication.

How We Use the Information

We use your data to:

1. Process and fulfill your orders.

2. Communicate updates, confirmations, or responses to inquiries.

3. Enhance website functionality and user experience.

4. Conduct analytics to improve our services.

5. Ensure compliance with applicable legal obligations.

We only use personal data for the purposes disclosed at the time of collection or as permitted under the PDPO.

Data Protection and Security

We maintain reasonable security measures to protect your data from unauthorized access, loss, or misuse. These include technical safeguards such as encryption, secure storage systems, and limited access protocols for authorized personnel only.

We also encourage you to keep your login details confidential and to use secure networks when interacting with our website.

Your Rights Under the PDPO

Under Hong Kong’s Personal Data (Privacy) Ordinance, you have specific rights, including the right to:

  • Access your personal data held by us.
  • Request correction of inaccurate or outdated information.
  • Withdraw consent for optional data uses, where applicable.

To exercise any of these rights, please contact us at info@alviina.com . We will review and respond to all requests in a timely manner in line with PDPO standards.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes stated above, comply with legal obligations, or resolve potential disputes. Once data is no longer required, it is securely deleted or anonymized to prevent identification.

Cookies and Tracking Technologies

Our website uses cookies to improve usability, track site performance, and personalize your experience. Some cookies are essential for navigation, while others help us understand user behavior.

You can manage or disable cookies in your browser settings. For more details, please refer to our Cookies Policy, which explains how and why cookies are used on our site.

Sharing of Personal Data

We do not sell or rent personal data. However, in certain cases, your data may be shared with trusted partners such as:

  • Service providers who support our website, logistics, or communication systems.
  • Payment processors to manage order transactions securely.
  • Legal authorities, when disclosure is required to comply with applicable laws or protect our rights.

All third parties handling personal data on our behalf are bound by confidentiality and data protection obligations consistent with the PDPO.

International Data Transfers

If we transfer your personal data outside of Hong Kong, we ensure that equivalent protection standards are maintained. We only work with partners who comply with recognized data protection frameworks and security measures.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates in legal requirements, technology, or our business practices. Any significant changes will be communicated on this page so that you remain informed about how your data is managed.

Contact Information

If you have any questions, concerns, or requests about how we handle personal data, reach out to us at:
Alviina
Email: info@alviina.com

At Alviina, our goal is to handle personal information thoughtfully and transparently. We believe privacy is built on trust and we remain committed to protecting that trust with every interaction.